Privacy Policy

1. Who We Are

Grateful Gable Home Solutions Inc. is a Calgary, Alberta real estate investment company. We buy, improve, sell, and invest in real estate for our own account. We are not a licensed real estate brokerage and do not represent buyers or sellers as their real estate agent.

Our handling of personal information is intended to reflect applicable Canadian and Alberta privacy requirements, including Alberta's Personal Information Protection Act where applicable.

2. Information We May Collect

We may collect personal information that you choose to provide, including your name, email address, phone number, property address or community, preferred contact method, reason for contacting us, property information, resource requests, and other details you provide about a property, transaction, or situation.

If you communicate with us by phone or text, information may include call details, voicemail content, text messages, recordings, AI-generated transcripts or summaries, and follow-up notes where those tools are used.

If you book a meeting, we may also receive scheduling information such as your name, contact information, meeting time, responses to booking questions, and other information you provide through the scheduling platform.

Our website and connected services may also collect technical information such as browser type, device information, IP address, pages visited, referral source, interactions with the website, form submissions, and similar usage information.

3. Why We Use Personal Information

We may use personal information to respond to inquiries, understand a property or transaction, determine whether further discussion may be appropriate, schedule calls, provide requested resources, prepare transaction information or written offers, coordinate follow-up, and communicate with you about an existing or potential transaction.

We may also use information for recordkeeping, internal administration, service quality, process improvement, security, legal and regulatory purposes, and the operation of our business.

Where you have requested or consented to receive updates, resources, or other communications from us, we may also use your contact information for those purposes. You can ask us to stop sending optional communications at any time.

4. Consent and Your Choices

We seek consent where consent is required and collect, use, or disclose personal information only for purposes that are reasonable and appropriate in the circumstances, or as otherwise permitted or required by law.

When you voluntarily provide information to us, we may use that information for the purposes identified when it is collected and for reasonably related purposes described in this Privacy Policy.

You may choose not to provide certain information. However, some information may be necessary for us to respond to a request, evaluate a property, verify transaction details, prepare an offer, or continue with a particular process.

You may withdraw consent to certain future uses of your information where applicable, subject to legal, contractual, transaction, and recordkeeping requirements.

5. Call Recording and AI Transcription

Some calls may be recorded or transcribed with the assistance of technology or AI tools for purposes such as documenting information, preparing follow-up, maintaining records, and improving internal processes.

If a call may be recorded or transcribed, we will provide notice before or at the beginning of the call. If you prefer not to participate in a recorded or transcribed call, let us know and we can discuss another communication method where practical.

6. How We Use AI and Automation

We may use AI or automation tools to assist with functions such as transcription, summarization, inquiry routing, task creation, organizing information, drafting internal or follow-up materials, and supporting administrative workflows.

These tools assist our work. They do not replace your ability to ask questions, review information, obtain independent advice, or make your own decisions about a transaction.

Information processed through an AI or automation provider may also be processed or stored by that provider in accordance with its applicable service terms and privacy practices.

7. Website Cookies and Analytics

Our website and connected services may use cookies, analytics tools, and similar technologies to operate website features, understand site usage, remember preferences, measure performance, and help us understand how visitors reach or interact with the website.

Your browser may allow you to block or delete certain cookies. Disabling some technologies may affect how portions of the website or connected services function.

8. When We May Share Information

We do not sell personal information.

We may disclose personal information where reasonably necessary to operate our business or carry out a requested or proposed transaction, including to technology providers, scheduling and communication platforms, AI or transcription providers, professional advisors, lawyers, contractors, lenders, insurers, transaction participants, or other service providers where relevant.

Information may also be disclosed where you have authorized the disclosure or where disclosure is permitted or required by law.

When someone is introduced to us by a referral partner, we only provide updates to the referring party within the permission and communication boundaries authorized by the person being referred.

9. Service Providers and Processing Outside Canada

We use third-party services to support functions such as website hosting, forms, scheduling, email, phone and text communication, call recording, transcription, AI-assisted workflows, file storage, customer relationship management, automation, and analytics.

Some of these providers may collect, process, access, or store personal information outside Canada, including in the United States. Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed or stored.

You may contact our Privacy Officer using the information below if you have questions about our use of service providers outside Canada, including the purposes for which they process information and the locations in which processing may occur.

10. Protecting Personal Information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

Safeguards are intended to reflect the nature and sensitivity of the information involved. No electronic transmission, storage system, or security measure can guarantee complete security.

11. Retention and Disposal

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for related business, transaction, legal, regulatory, accounting, security, or recordkeeping purposes.

When personal information is no longer reasonably required, we may securely destroy, delete, or anonymize it, subject to applicable legal, contractual, technical, or record-retention requirements.

12. Access, Correction, and Other Privacy Requests

You may contact us to ask about personal information we hold about you, request access to your personal information, or ask us to correct information that you believe is inaccurate or incomplete.

Formal access requests should be made in writing so we can identify the records being requested and verify the identity of the person making the request where appropriate.

You may also ask us to withdraw consent to certain future uses or to delete information. We will consider those requests where applicable, although some information may need to be retained for legal, contractual, transaction, security, operational, or recordkeeping reasons.

13. Privacy Incidents

If we become aware of a loss, unauthorized access, or unauthorized disclosure involving personal information under our control, we will assess the circumstances and take reasonable steps to contain and respond to the incident.

Where notification to a privacy regulator or affected individuals is required by applicable law, we will take the steps required in the circumstances.

14. Privacy Questions or Complaints

Grateful Gable Home Solutions Inc. has designated a Privacy Officer to receive questions, access or correction requests, concerns, and complaints regarding our handling of personal information.

Privacy Officer
Grateful Gable Home Solutions Inc.
Calgary, Alberta
Email: hello@gratefulgable.com

Please include enough information for us to understand your request, but avoid sending highly sensitive personal information by ordinary email unless it is necessary and an appropriate method of sharing it has been arranged.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time as our business, technology, service providers, or legal obligations change. The current version will be posted on this page with its effective date.

Effective date: October 5, 2026