Privacy Policy

1. Who We Are

Grateful Gable Home Solutions Inc. is a real estate investment and home solutions company based in Calgary, Alberta. We buy, sell, renovate, and invest in real estate for our own account. We are not a licensed real estate brokerage and do not represent buyers or sellers in a brokerage capacity.

2. Information We Collect

We may collect personal information you choose to provide, including your name, email address, phone number, property address or community, preferred contact method, reason for reaching out, resource requests, and details you share about your property or situation.

If you call or text us, we may collect call details, voicemail content, text messages, call recordings, AI-generated transcripts, summaries, and follow-up notes. If you book a call, we may collect scheduling information through our booking tools.

We may also collect basic website and technical information such as browser type, device information, pages visited, form submissions, and referral source, depending on the website tools and analytics services in use.

3. Why We Collect Information

We collect personal information to respond to inquiries, understand your situation, provide requested resources, schedule calls, prepare written next steps, assess whether our services may be a fit, coordinate follow-up, maintain records, improve our process, and support quality assurance and training.

For calls, recordings and AI-generated transcripts may be used to document details accurately, support follow-up, improve service quality, train internal processes, and help other authorized systems or team members complete appropriate next steps.

4. Consent

By submitting a form, requesting a resource, booking a call, sending a message, or continuing with a call after being told it may be recorded or transcribed, you consent to our collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.

You may choose not to provide certain information. However, some information may be needed for us to respond properly, prepare written options, or assess whether we can help.

5. Call Recording and AI Transcription

Calls may be recorded and transcribed by AI to help us document details, follow up accurately, improve our process, and support quality control. If you prefer not to be recorded, please tell us at the start of the call. We can continue through text or email where appropriate.

6. How We Use AI and Automation

We may use AI or automation tools to assist with call handling, transcription, summarization, routing inquiries, preparing follow-up tasks, organizing records, and supporting internal workflows. These tools are used to assist our process, not to replace your ability to ask questions or make your own decisions.

7. When We Share Information

We do not sell your personal information. We may share information only as reasonably needed with service providers, technology platforms, scheduling tools, communication tools, AI/transcription tools, legal professionals, transaction parties, or advisors involved in a matter, depending on your situation and consent.

For referral partners, we only share updates within the consent and communication boundaries agreed with the client.

8. Service Providers and Storage

We may use third-party service providers to operate our website, forms, email, calendar, phone system, call recording, AI transcription, customer relationship management, file storage, automation, analytics, and communication workflows.

Some service providers may store or process information outside Alberta or Canada. In those cases, information may be subject to the laws of the jurisdiction where it is stored or processed.

9. Protecting Information

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, use, disclosure, loss, or misuse. No method of transmission or storage is completely secure, but we aim to limit access to people and tools that reasonably need the information.

10. Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including follow-up, recordkeeping, quality assurance, legal, operational, and business purposes. We may retain certain records where required or permitted by law.

11. Access, Correction, and Deletion Requests

You may contact us to request access to your personal information, ask for corrections, withdraw consent where applicable, or request deletion of information we no longer reasonably need to retain. Some requests may be subject to legal, contractual, or operational limitations.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at hello@gratefulgable.com.

13. Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date below.

Effective date: 2026